14-day money-back guarantee
We want you to be confident buying a template you may have previewed but not fully used. If an Oakline template isn't right for you, you can request a full refund within 14 days of purchase.
How to request a refund
Email hello@oakline.health from the address you purchased with, include your order number, and tell us briefly what didn't work. We'll process eligible refunds to your original payment method, typically within 5–10 business days (timing depends on your bank or card issuer).
What's eligible
- Template purchases (Single & All-Access): covered by the 14-day guarantee.
Reasonable exceptions
Because templates are digital files delivered instantly, we may decline a refund where there is clear evidence of abuse — for example, downloading the full template set under All-Access and immediately requesting a refund, or evidence the files have been redistributed. These cases are rare; we aim to be fair.
Semi-Custom projects
Done-for-you Semi-Custom engagements involve scheduled work and are not covered by the automatic 14-day guarantee once work has begun. Refund and cancellation terms for those projects are agreed in the project scope.
Questions first?
If something isn't working, reach out before requesting a refund — most issues (customizer questions, export, hosting) are quick to solve: hello@oakline.health.
This policy is a starting point, not legal advice. Confirm it matches your payment provider's rules (your merchant of record may have its own refund process) and have it reviewed before launch.